The microphone or speaking feature isn't working Make sure Navoq has microphone permission: open your device Settings → Navoq and enable Microphone. Then fully close and reopen the app. If you're in a call or another app is using the mic, end that first.
I can't hear lesson audio Check that your device isn't on silent/mute, turn the volume up, and disconnect any Bluetooth device that may be capturing the audio. Restarting the app usually clears temporary audio glitches.
How do I restore a purchase or manage my subscription? Subscriptions are handled by the App Store. To restore purchases, use the Restore Purchases option in the app. To view, change or cancel a subscription, open Settings → [your name] → Subscriptions on your device.
How do I request a refund? Purchases made through the App Store are refunded by Apple. Visit reportaproblem.apple.com and sign in to request a refund for a Navoq purchase.
How do I delete my data? You can request access to, or deletion of, your personal information at any time. Email hello@navoqapp.com and see our Privacy Policy for details on what we collect and your rights.
The app is crashing or behaving unexpectedly Update to the latest version from the App Store, then restart your device. If it continues, email us with your device model, iOS version and app version and we'll investigate.